Returns & Refunds

Returns & Refunds Policy

At muclear, your satisfaction is our top priority. We strive to ensure that you’re delighted with every purchase. If for any reason you’re not completely satisfied, our 30-day Returns & Refunds Policy is designed to make the process as straightforward and hassle-free as possible.

Eligibility for Returns

You may return items within 30 days of receiving your order, provided they meet the following criteria:

  • Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact.
  • Proof of Purchase: Please include a receipt or proof of purchase with your return.
  • Exclusions: Certain items are not eligible for return: make-up brushes, disposable masks, blades and razors.

How to Initiate a Return

  1. Contact Us: Email our Customer Service team at mucstore@hotmail.com to initiate your return. Please provide your order number and details about the item(s) you wish to return.
  2. Return Authorization: We will provide you with instructions on how to return your item(s).
  3. Pack and Ship: Carefully pack your item(s) in the original packaging and follow the instructions provided to you by our team.

Refunds

  • Processing Time: Once we receive your returned item(s), please allow up to 10 business days for us to process your return and issue a refund.
  • Refund Method: Refunds will be processed to the original payment method. If you used a gift card, the refund will be applied to the gift card balance.

Exchanges

If you’d like to exchange an item for a different size, color, or product, please return the original item and place a new order. Unfortunately, we cannot process direct exchanges.

 

Shipping Costs

Shipping costs for returns are generally the responsibility of the customer.

Need Help?

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please don’t hesitate to contact our Customer Service team. We’re here to help!

Thank you for shopping with muclear. We appreciate your business and are committed to providing you with the best products and service.